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Complaints & feedback

How to raise a concern or idea, our response times, and the "You said, we did" loop.

Version v1.1-2026-10-18 · updated 18 October 2026

1. How to reach us

Use the Help centre contact or feedback form, email coreknowledgedigital@gmail.com, or WhatsApp +267 76 066 483.

2. Response times
  • Within 5 minutes: an email confirming we have your message, with a reference.
  • Within 1 working day: a full answer from our team.
  • Refunds, complaints and privacy requests are always handled personally by a member of the team.
3. If you are not satisfied

Reply to our answer and ask for escalation; the Training Director reviews it within 5 working days. You keep any rights you have under Botswana consumer protection law.

4. You said, we did

Every piece of feedback gets a reference and a review. The changes it leads to are published on the Help centre under "You said, we did"; we credit you by first name only if you agree.

Core Knowledge Investments (Pty) Ltd, trading as Core Knowledge Quality Training & Consultants, Gaborone, Botswana. BQA-accredited training provider (no. 0019). Contact: coreknowledgedigital@gmail.com · WhatsApp +267 76 066 483. Ask a question

Help

Quick answers

When do I get my certificate and transcript?

You receive your Certificate of Completion and transcript once all modules, deliverables and your 30-day plan are complete. We verify and release them, usually within 3 working days, and email you when they are ready. Check your status any time on the Help page.

How much does it cost?

Self-paced courses from P1,500; see each course page. Most courses are P2,500 per course, self-paced online (COP Short-Term Insurance P1,500, COP Long-Term Insurance P1,950). TOT + Assessor bundle (2 courses) P4,000; Assessor & Moderator Combo (one combined course) P4,000; BQA pathway bundle (TOT + Assessor + Moderator, 3 courses) P6,000. Groups of 5 or more, face to face or in-house: request a quote.

How long is the course?

About 35 hours of learning, the equivalent of a 5-day course. Self-paced learners usually finish in 2 to 4 weeks; blended and face-to-face run over 5 days.

Are you BQA-accredited?

Yes. CoreKnowledge is a BQA-accredited training provider (no. 0019). All three steps of the Trainer → Assessor → Moderator pathway are open now; registration and accreditation decisions are made by BQA.

How do I pay?

Request your invoice on the course page: it opens on screen and is emailed instantly. Pay by EFT or cash deposit using the invoice number as reference, then upload your proof of payment on your order status page. Card payment is coming soon.

Not live chat: WhatsApp us and a person replies in working hours, or use the Help centre.

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