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Assessment, moderation & appeals

How your work is assessed fairly, how moderation works, and how to appeal a decision.

Version v1.1-2026-10-18 · updated 18 October 2026

1. How we assess

Knowledge checks are auto-marked (pass mark 60%; retakes allowed). Workplace deliverables are checked against a published rubric. Assessment is valid, reliable, fair and based on your own evidence.

2. Moderation

A sample of assessed work is internally moderated to keep marking consistent between assessors and over time.

3. Feedback

You receive feedback on each deliverable. If a deliverable is not yet at the standard, you may resubmit it after the feedback.

4. Appeals
  • Step 1: ask for a review through the Help centre within 10 working days of the decision, saying what you disagree with and why.
  • Step 2: a different assessor reviews the work and replies within 5 working days.
  • Step 3: if you still disagree, the Training Director makes a final decision within 10 working days.

Appealing never counts against you.

5. Reasonable adjustments

If you need extra time or another adjustment because of a disability or circumstance, tell us; we agree a fair arrangement that keeps the standard the same.

Core Knowledge Investments (Pty) Ltd, trading as Core Knowledge Quality Training & Consultants, Gaborone, Botswana. BQA-accredited training provider (no. 0019). Contact: coreknowledgedigital@gmail.com · WhatsApp +267 76 066 483. Ask a question

Help

Quick answers

When do I get my certificate and transcript?

You receive your Certificate of Completion and transcript once all modules, deliverables and your 30-day plan are complete. We verify and release them, usually within 3 working days, and email you when they are ready. Check your status any time on the Help page.

How much does it cost?

Self-paced courses from P1,500; see each course page. Most courses are P2,500 per course, self-paced online (COP Short-Term Insurance P1,500, COP Long-Term Insurance P1,950). TOT + Assessor bundle (2 courses) P4,000; Assessor & Moderator Combo (one combined course) P4,000; BQA pathway bundle (TOT + Assessor + Moderator, 3 courses) P6,000. Groups of 5 or more, face to face or in-house: request a quote.

How long is the course?

About 35 hours of learning, the equivalent of a 5-day course. Self-paced learners usually finish in 2 to 4 weeks; blended and face-to-face run over 5 days.

Are you BQA-accredited?

Yes. CoreKnowledge is a BQA-accredited training provider (no. 0019). All three steps of the Trainer → Assessor → Moderator pathway are open now; registration and accreditation decisions are made by BQA.

How do I pay?

Request your invoice on the course page: it opens on screen and is emailed instantly. Pay by EFT or cash deposit using the invoice number as reference, then upload your proof of payment on your order status page. Card payment is coming soon.

Not live chat: WhatsApp us and a person replies in working hours, or use the Help centre.

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